Refund Policy

This Refund Policy applies to purchases of Konzul, operated by Xpect S.P., Banović Strahinje 28, 78000 Banja Luka, Bosnia and Herzegovina. We want you to feel confident preparing for your interview with Konzul, so we offer a straightforward money-back guarantee.

30-day money-back guarantee

If you are not satisfied with your Konzul Premium subscription, you may request a full refund within 30 days of your original purchase. This covers your first payment on a new subscription.

How to request a refund

Payments are processed by our reseller and Merchant of Record, Creem.io. Creem handles all refund requests on our behalf. To request a refund:

• Use the secure link in the order receipt email Creem sent you at checkout — it lets you view your order and request a refund on eligible transactions.
• Or contact us through the in-app support channel, and we will forward the request to Creem.

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it may take several business days for the refund to appear on your statement.

Renewals and cancellation

Konzul Premium is a recurring subscription. You can cancel at any time from your account settings within Konzul, or via the customer portal link in your Creem receipt or renewal email. When you cancel, your Premium access remains active until the end of the current billing period, and you will not be charged again.

Requests to refund a renewal payment (a payment after the first month) are considered on a case-by-case basis and may be granted where there has been little or no use of the Service in that billing period, or where required by consumer-protection law.

Statutory rights

This policy is in addition to any refund or cancellation rights you may have under applicable consumer-protection law, including any statutory right of withdrawal that may apply in your country of residence. Nothing in this policy limits those rights.

Questions

Billing and refund questions can be sent to Creem via the link in your receipt email, or through the in-app support channel, and we will forward the request. General questions about Konzul can be sent through the in-app support channel.